FAQ's
Questions about our products, delivery or returns? You will find the most common answers below.
Shipping & Delivery
When will my order arrive?
When will my order arrive?
Orders are prepared within 1 to 3 business days. After dispatch, delivery normally takes 3 to 9 business days, depending on where you live. Shipping is free on orders over $40.
I can't find my order confirmation email.
I can't find my order confirmation email.
These messages are sent automatically right after checkout, so they sometimes land in the spam or promotions folder. Please check there first, and if you still can't find it, send us a note through the contact page.
Can I change or cancel my order?
Can I change or cancel my order?
Get in touch through our contact page as soon as possible with your order number and we will do our best to update it before it ships.
How do I follow my package?
How do I follow my package?
Once your parcel is on its way you receive a tracking number by email. Enter it on our Track Your Order page to see every update.
Products
Can the massage insoles help with plantar fasciitis?
Can the massage insoles help with plantar fasciitis?
Many people find them helpful: the arch support and cushioned heel take load off the plantar fascia, which can ease discomfort during long hours of standing or walking.
How long will a pair last?
How long will a pair last?
With everyday wear a pair usually lasts 12 months or more, depending on how intensively you use it. Washing them by hand now and then and letting them air dry helps them last longer.
I'm between two sizes. Which one should I pick?
I'm between two sizes. Which one should I pick?
Choose the larger size and trim the insole along the guide lines until it matches your shoe exactly.
Will my shoes still fit with the insoles inside?
Will my shoes still fit with the insoles inside?
In most footwear, yes. For the roomiest fit, take out the original insole before adding ours. In shoes with extra space you can place them on top; very tight or low-volume shoes may feel snugger than boots or sneakers.
Is there a version for children?
Is there a version for children?
Yes. Our kids' massage insoles offer the same cushioning and massage nodes in smaller sizes made for children's shoes.
Orders & Support
Can I place a bulk order?
Can I place a bulk order?
Yes. For larger quantities, for a team, a clinic or a shop, write to us through the contact page with the products and sizes you need and we will reply with the options.
What is your return policy?
What is your return policy?
You have 30 days after your order arrives to request a return. Items need to be unused and in their original packaging. Full details are in our refund policy.
About Us
Who are we?
Who are we?
We are a small online store focused on foot comfort: insoles, pads, socks and recovery tools for people who spend long days on their feet. Every product is picked for everyday relief.
What makes these insoles different?
What makes these insoles different?
Many insoles only add soft padding that flattens after a few weeks. Ours combine a firm arch cradle with massage nodes, so your feet stay supported and get gentle pressure relief with every step.
How can I contact you?
How can I contact you?
Write to us through the contact page. Our team answers within 1 to 2 business days, Monday to Friday.

